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Zanussi | Help and Support

Washer - dryer has visible signs of damage

If the washer - dryer has damaged or loose components, refer to the suggestions below for step by step instructions.  
Discovering damage when unpacking the appliance: 
  • Please contact your dealer immediately to notify them that the appliance was damaged during delivery.
  • You will find the dealer’s phone number on the invoice or the delivery note.

Warning: Do not attempt to connect or use the appliance.

Discovering damage after installing / using the appliance for the first time: 
  • You should also contact your dealer in this case to notify them of the damage.

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

  • Report error code: DC

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.