Skip to main content
Zanussi | Help and Support

Handle of the washer - dryer door is faulty

When a cycle has just finished, it may be impossible to open the door. This is a standard feature of the door lock to ensure no leaks. 
  • The lock will usually release after 2-5 minutes.
  • If this does not resolve the issue, determine whether any of the handle’s parts show any visible signs of damage.

If they are damaged or if the door is still jammed, we recommend requesting a visit by a service engineer. 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

  • Report error code: DQ

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.