Skip to main content
Zanussi | Help and Support

The lid on my top-loading washing machine is broken



Contact an Authorized Service Centre to have the lid on your top-loading washing machine repaired or replaced.

Do not use your washing machine until this issue is resolved.

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: DQ

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.