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Zanussi | Help and Support

Fabric conditioner does not dissolve in my washing machine



If fabric conditioner does not dissolve, refer to the suggestions below for step by step instructions.

  • Fabric softeners are often sold in concentrated form and must be diluted first, as described on the packet.
  • Other possible causes of the problem are that the detergent dispenser drawer is dirty or the water supply is inadequate. See the user manual. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: D5

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.