If the refrigerator, freezer, refrigerator/freezer an audible alarm/red light/triangle on the display, please refer to the suggestions below.
Was there a temporary power failure?
If power is temporarily unavailable, temperature rises inside the appliance. This can trigger the alarm on the display, the warning LED or an acoustic alarm.
The alarm indicates that the power supply is unavailable or the temperature is too high in the appliance.
- The alarm will deactivate automatically as soon as the temperature inside the appliance is back to normal.
- Turn off the acoustic alarm by pressing any button.
- See the user manual for detailed instructions on how to turn off the acoustic alarm. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
The appliance was installed within the last 12 hours:
If the appliance has just been installed, the temperature in it will be high. This will trigger the alarm on the display, the warning LED or an acoustic alarm. This alarm indicates that the temperature in the appliance is too high.
- After a few hours, when the set temperature has been reached and is normal, the alarm switches off.
- You can turn off the acoustic alarm by pressing any button.
- See the user manual for details of how to turn off the acoustic alarm. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
Is your appliance fitted with a fan?
- If the fan is turned off, the temperature difference between the top and bottom of the refrigerator will be greater.
- If the fan is switched on, this produces the most effective and uniform cooling of the air flow.
- The temperature at the bottom may be lower, while the temperature at the top may be higher.
Switching on the fan:
- Switch the fan on, if possible. This is usually done by pressing a button on the fan housing, located inside the refrigerator or on the control panel.
- Some refrigerators have a display showing a fan icon, indicating whether the fan is switched on or off.
- You will find detailed information about fan settings in the user manual. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
- You can check the fan by closing the door and opening it again quickly after a moment.
- When you open the door, you will be able to hear the air flow, which will stop after a few seconds.
- The fan normally switches off when the door is opened.
If you have recently stored a large amount of food:
- If you store a large amount of food inside the appliance at once, the temperature will rise, which may activate the alarm.
- It takes a few hours for the temperature to return to normal.
- If the appliance can be set to shopping mode, you should enable this mode. This will boost the refrigeration when more food is placed in the refrigerator. See the user manual for details of how to enable shopping mode. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
Is the temperature on the middle shelf below 4-6°C?
You can adjust the temperature either on the control panel or by turning the temperature control dial.
Adjusting the temperature:
- Adjust the temperature by turning the temperature dial or via the control panel.
- See the user manual for details of how to adjust the temperature.
- To check that the cabinet is refrigerating correctly, place a glass of cooking oil inside the refrigerator overnight.
- Use a thermometer to measure the temperature of the oil. If the temperature is between +4°C to +6°C, the cabinet is working correctly.
Is the cabinet adequately ventilated all the way round?
To ensure adequate cooling, the cabinet must be sufficiently well-ventilated.
- Install the refrigerator in accordance with the instructions supplied with the cabinet.
The cabinet must be installed well away from heat sources such as radiators, boilers, direct sunlight, etc.
Is the ambient temperature between 10°C to 32°C?
If the ambient temperature is too high or too low, cooling may be adversely affected. This will activate the alarm on the display, the warning LED or an acoustic alarm. This alarm is normal, and indicates the temperature in the appliance is not optimal. The alarm will turn off after the cabinet has been at normal ambient temperature for a few hours and the set temperature has been reached.
- You can turn off the acoustic alarm by pressing any button.
- See the user manual for details of how to turn off the acoustic alarm.
- Check the temperature classification, which is stated on the data label.
- Correct operation can only be guaranteed for SN class products within an ambient temperature range of 10 °C to 32 °C.
Specification of climate class on the rating plate:
Has the door been opened frequently or left open for a long time?
If the door has not been closed properly, the temperature in the appliance could get too high and activate the alarm. Moisture or ice may also coalesce inside the appliance or the cabinet.
- Always make sure the the appliance door is properly closed.
- To remove the ice, you may need to defrost the cabinet. Please refer to Defrosting the refrigerator, freezer, refrigerator - freezer or further information can be found in your user manual. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
Is the door seal not fitted correctly? Or has it been damaged in any way?
If the door seal is damaged or not properly in position, the temperature in the cabinet will rise, or a lot of ice and condensation will form due to air outflow. This can trigger the alarm on the display, the warning LED or an acoustic alarm.
- This indicates that the temperature inside the appliance is too high.
- In the case of freestanding appliances, the rubber door seal can be inspected using a piece of paper. When the door is closed, the seal should grip the sheet of paper firmly and uniformly. In the case of integrated appliances, it is possible to perform this check by removing the wooden door of the kitchen unit.
- If the door seal is deformed, it can be restored by heating it for a few seconds with a hair dryer and then attempting to straighten the rubber. Do not heat the door seal too much, as this will warp or damage both the seal itself and the appliance door.
- Keep the door seal clean and replace it if there are any signs of damage.
- If you are unable to replace the door seal yourself, we recommend requesting a visit by a service engineer. (To request a visit by one of our engineers, please refer to information below).
- Accessories and spare parts are available from our Webshop. (You can visit our webshop by clicking on the link below).
Note: Do not heat the door seal too much, or you might damage both the seal and the door.
- To resolve any issues with damaged hinges, we recommend requesting a visit by a service engineer. (Report error code: IM).
To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.
When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:
- Model number
- Product number (PNC)
- ELC number
- Serial number
Data plate with model number, product number/PNC, ELC and serial number:
NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.
Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.
- Report error code: EE (Or according to the instructions listed above).
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.
You can request a visit by one of our engineers by clicking on the link below.