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Zanussi | Help and Support

Tumble dryer emits unusual noises

If tumble dryer emits unusual noises, refer to the suggestions below for step by step instructions.

New installation:

Some tumble dryer models have “automatic” transit bolts on the drum.

  • When you start the appliance for the first time you will hear a bump indicating that the transit bolts have been released.
  • This is perfectly normal and not a malfunction of the machine.
  • There is also usually a transit block in the door opening to be removed manually. 
Remove the transit parts:

Before using the tumble dryer for the first time, remove the transit parts from it.


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Note: You cannot rotate the drum manually of a new appliance which has not been started.

During the first drying operations, you can hear sounds at a higher level, which are caused by the pump, by the moisture sensor or felt tape, which need to be wet with a little water first.

  • If the tumble dryer is new, it will need to run in.

Another possible source of noise is the electrical installation at the back of the appliance, which is next to the appliance’s fan housing.

  • Pull the appliance slightly away from the wall to try and see if that solves the problem.
Humming noise:

The motor may be stuck or have problems with moving.

  • The appliance may be overloaded.
  • Remove some of the items and try again.
  • If the noise continues, the appliance must be examined and repaired by an engineer.
Beeping noise:

The noise could be caused by the moisture sensor or the felt tape.

  • If the tumble dryer is new, it will need to run in.
Grating noise:

The noise may be caused by the moisture sensor or the felt tape.

  • If the tumble dryer is new, it will need to run in.
Metallic noise:

If your machine is equipped with a heat pump, these sounds are normal.

  • The heat pump is a compressor operating at a high pressure level and may emit metallic, knocking sounds.
Rattling noise:

This may be caused by the electrical installations next to the fan housing or the fan may be loose.

  • If you cannot fix the problem by pulling the appliance slightly away from the wall, it should be investigated by an engineer.
Scraping noise:

The noise may be caused by the moisture sensor or felt tape.

  • If the machine is new, the sound will probably disappear after a while.
  • The noise can also come from the laundry parts in the machine: metal buckles, zips, buttons and similar items.
  • If the sound does not gradually disappear over time, we recommend to contact an Authorized Service Center.

 

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To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Data plate with model number, product number/PNC, ELC and serial number:

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  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

[3–9999] Where will I find the data plate on my product? 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: JA

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.