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Zanussi | Help and Support

Recently installed washing machine does not start

If your recently installed washing machine does not start, refer to the suggestions below for step by step instructions.


If the washing machine is brand new and has been left in cold temperatures (below 10–15 Celsius degrees), it may have difficulty in starting for the first time.

  • Leave the washing machine to stand for a few hours to warm up and it should start to work.

If the machine is brand new and stops after a short time, there may be a vacuum or suction in the machine. During transport, for example, the eco-ball in the bottom hose can jump up and then not drop back down into its position.

  • To resolve this problem, switch the machine off, then remove the fluff filter and refit it.
  • Add approx. 2 liters of water directly into the drum and close the door.
  • Start your machine on a new wash cycle. 

If the above suggestion do not resolve the issue, contact an Authorized Service Center.



To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Data plate with model number, product number/PNC, ELC and serial number:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

[3–9999] Where will I find the data plate on my product? 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: DG

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.