Skip to main content
Zanussi | Help and Support

Hob displays error message E4 / E401 / E402 / E403 / E421 / E422 / E423 / E431 / E432 / E433

Issue:
  • Hob displays one of the following error messages: E4 / E401 / E402 / E403 / E421 / E422 / E423 / E431 / E432E433
Applies to:
  • integrated induction hob
  • freestanding cooker with induction hob
Resolution:
1. Remove either cold or hot cookware from the induction plate, if any
 
2. Disconnect the appliance from power for at least 30 seconds. Reconnect it and switch it back on
 
3. Check if the error code disappear after cool down (residual heat indicator can stay)
 
4. To avoid the same problem in the future, cooldown your cookware and check if it is suitable for induction cooking on the section suitable induction cookware
 
5. Contact an Authorized Service Centre

If the above advices do not resolve the problem, we recommend requesting a visit by a service engineer.

Cause:
  • Error messages E4 / E401 / E402 / E403 / E421 / E422 / E423 / E431 / E432E433 indicate that overheating protection for the cooking zone is operating

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.