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Zanussi | Help and Support

Refrigerator - freezer, freezer will not freeze

If the refrigerator - freezer, freezer will not freeze, refer to the suggestions below for step by step instructions.

The freezer function is not switched on:
  • Make sure that the freezer function is switched on, and that the temperature settings are correct.
  • You will find detailed instructions in the user manual. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?)
  • If the product is located in a garage, a shed, an outbuilding or in other cold ambient temperatures,

Keep in mind that:

  • Correct operation can only be guaranteed for SN class products within an ambient temperature range of 10 °C to 32 °C.

Specification of climate class on the rating plate:

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  • Class N = 16 - 32 °C
  • Class SN = 10 - 32 °C
  • Class ST = 18 - 38 °C
  • Class SN/T = 10 - 38 °C