If the tumble dryer displays the error code EHO / EH0, there is a problem with the power supply.
Does another appliance work in the same socket?
Check the power supply by plugging a different product into the same socket and see whether that works.
- If the other product also does not work, the problem is probably with the wiring fault.
Warning: Never use an extension cable to connect appliances. This can cause a short-circuit or fire hazard.
Important: Contact your local electrician for advice and guidance on fixing wiring problems.
If the power supply to the appliance is OK:
Try resetting the appliance:
- Remove the plug from the socket, wait 30 seconds and then plug it in again (The same result may be achieved by using the safety switch).
- After plugging in the appliance, switch it on and select a program.
If an error message appears on the display, we recommend contacting an Authorized Service Center.
To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.
When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:
- Model number
- Product number (PNC)
- ELC number
- Serial number
Data plate with model number, product number/PNC, ELC and serial number:
NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.
Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.
- Report error code: JM
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.
You can request a visit by one of our engineers by clicking on the link below.