If the tumble dryer displays error message E60 and does not heat up, it indicates a heating problem.
This problem may be caused by inappropriate ventilation in the room:
- Make sure that there is enough fresh air in the room and that the appliance is not built-in.
This problem may also be caused by a dirty condenser or dirty fluff filters:
- Make sure that they are clean. See the user manual on how to clean and maintain your appliance in peak condition. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
If an error message still appears on the display, contact an Authorized Service Center.
To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.
When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:
- Model number
- Product number (PNC)
- ELC number
- Serial number
Data plate with model number, product number/PNC, ELC and serial number:
NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.
Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.
- Report error code: JM
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.
You can request a visit by one of our engineers by clicking on the link below.