It is natural for the heat generated in the oven to spread to all parts of the appliance, which includes the parts normally touched during everyday use. The temperature feels different depending on the material. For instance, glass and metal feel hotter to the touch than plastic.
- The front panel also heats up every time the oven door is opened, as the heat from the oven raises the temperature of the panel.
- Keep in mind that the temperature rises over time. In other words, the longer the oven is switched on, the hotter all the parts of the appliance become.
- The temperature of the front panel can be up to 60 °C higher than the room temperature. For instance, with a room temperature of 20 °C, the panel may be 80 °C hot.
- In the case of the oven’s glass panel, the temperature can be up to 65 °C higher than the room temperature. For instance, with a room temperature of 20 °C, the glass panel may be 85 °C hot.
Warning: For safety reasons, children should not stand close to the oven / cooker when it is in use. Refer to the user manual. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
In extreme cases, contact an Authorized Service Center.
To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.
When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:
- Model number
- Product number (PNC)
- ELC number
- Serial number
Data plate with model number, product number/PNC, ELC and serial number:
NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.
Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.
- Report error code: BP
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.
You can request a visit by one of our engineers by clicking on the link below.