If the hot plate does not emit heat, refer to the suggestions below for step by step instructions.
Electrical cookers must be connected by an Authorized Service Center on three separate 230 V phases.
- Missing phases.
- Broken fuse from one phase in the fuse box.
Refer to the Installation guide, or contact Authorized Service Center.
- Make sure that the saucepan meets the requirements for minimum diameter, as described in the user manual. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
- If the diameter is too small, or if there is not enough magnetic material on the bottom of the saucepan, the hot plate might not work in the high setting / Power setting.
To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.
When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:
- Model number
- Product number (PNC)
- ELC number
- Serial number
Data plate with model number, product number/PNC, ELC and serial number:
NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.
Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.
- Report error code: HB
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.
You can request a visit by one of our engineers by clicking on the link below.