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Zanussi | Help and Support

Refrigerator, freezer, refrigerator - freezer has too much condensation water, water or ice

If the refrigerator, refrigerator - freezer has too much condensation water, water or ice, refer to the suggestions below for step by step instructions.

Not built-in:

Is the appliance straight and level?

If not, this may prevent the door from closing and sealing correctly.

  • Adjust the feet on the underside of the appliance until it is level and the door is flush with the cabinet.

Has the door been opened frequently or left open for a long time?

If the door has not been closed properly, the temperature in the appliance could get too high. Moisture or ice may also coalesce inside the appliance or the cabinet.

  • Always make sure the the appliance door is properly closed.
  • To remove the ice, you may need to defrost the cabinet.

To defrost your freezer:

The freezer must be defrosted when the layer of ice on the sides reaches a thickness of about 10–15 mm. It will be easier to defrost the freezer when the freezer is empty or only contains a few items.

The door is closed correctly.

If the door has not been closed properly, a lot of moisture or ice may form inside the appliance.

  • Always try to keep the door fully closed.
  • This will also help you save energy.

Is the door seal not fitted correctly? Or has it been damaged in any way?

If the door seal is damaged or not properly in position, the temperature in the cabinet will rise, or a lot of ice and condensation will form due to air outflow.

  • This indicates that the temperature inside the appliance is too high.
  • In the case of freestanding appliances, the rubber door seal can be inspected using a piece of paper. When the door is closed, the seal should grip the sheet of paper firmly and uniformly. In the case of integrated appliances, it is possible to perform this check by removing the wooden door of the kitchen unit.
  • If the door seal is deformed, it can be restored by heating it for a few seconds with a hair dryer and then attempting to straighten the rubber. Do not heat the door seal too much, as this will warp or damage both the seal itself and the appliance door.
  • Keep the door seal clean and replace it if there are any signs of damage.
  • If you are unable to replace the door seal yourself, we recommend requesting a visit by a service engineer. (To request a visit by one of our engineers, please refer to information below).
  • Accessories and spare parts are available from our Webshop. (You can visit our webshop by clicking on the link below).

Is the food stored correctly?

  • Always store food wrapped in foil, or in an airtight box.
  • Food items which are left unwrapped will create a lot of moisture and ice inside the appliance.

Are any items in the appliance touching the back wall?

The back wall freezes during the refrigeration cycle and the resulting ice melts during the automatic defrost cycle.

  • If any items are touching the back wall during the defrosting process, the water will run onto the shelf instead of flowing down into the drainage channel.

Is the drainage channel clean?

To prevent excessive moisture, water leakage or ice forming inside the refrigerator, the drainage channel should be cleaned.

  • You should also clean the drip tray and drainage hose at the top of the back of the refrigerator.
  • During normal operation, the evaporator (the back wall’s cooling surface) will defrost automatically in the refrigerator compartment every time the compressor stops.
  • The water will flow out through a drain and down into a drip tray behind the refrigerator. The drip tray is placed above the compressor, where the water evaporates.
  • It is important to clean the drain in the middle of the refrigerator compartment channel.
  • This will prevent water overflowing and dripping onto food items.

Is the product adequately ventilated all the way round?

To ensure adequate cooling, the cabinet must be sufficiently well-ventilated.

  • Install the refrigerator in accordance with the instructions supplied with the cabinet.

Examples:

Freestanding cabinets

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The cabinet must be installed well away from heat sources such as radiators, boilers, direct sunlight, etc.

  • Make sure that air can circulate freely around the back of the cabinet. To ensure the best possible performance, if the cabinet is located under a wall cabinet, the distance between the top of the cabinet and the wall must be at least 100 mm.
  • However, it is recommended that appliance cabinets are not placed beneath wall cabinets.
  • Precise leveling can be ensured by adjusting one or more of the adjustable feet on the bottom of the appliance cabinet.

Integrated cabinets


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Damaged hinges:

  • To resolve any issues with damaged hinges, we recommend requesting a visit by a service engineer. (Report error code: IM).

Normal ice and condensation in refrigerators:

  • It is normal for frost and ice to form in freezers.
  • Remove this using the automatic defrosting system.
  • Ice forms when the door is opened, allowing humid air into the appliance.
  • This ice may be removed by defrosting the freezer.
  • If there is a large piece of ice in a single place on the back wall, a service engineer can resolve this problem for you. (To request a visit by one of our engineers, please refer to information below).
The refrigerator is built-in:

Is the appliance straight and level?

  • If not, this may prevent the door from closing and sealing correctly.
  • Adjust the feet on the underside of the appliance until it is level and the door is flush with the cabinet.
  • Make sure that the appliance is not tilted using a spirit level

Leveling a kitchen cabinet:

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  • If the kitchen cupboard is not level, unplug the appliance and try to straighten the cabinet if possible.
  • Ask your kitchen dealer for advice on what can be done to solve the problem. 
  • When the kitchen cupboard is level, set up the cabinet again by carefully following the installation instructions supplied with the appliance. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).

Is the depth of the appliance correct?

  • Check that the depth of the appliance in the kitchen cabinet does not stop the door from closing fully.

Installing the appliance with the correct depth:

  • It is important that the cabinet is installed very accurately in terms of depth to ensure that the cabinet door can be fully closed.
  • Carefully follow the installation instructions supplied with the cabinet, making sure all screws are secure to prevent the appliance from shifting once installed. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).

Here are some examples regarding depth:

Door-on-door installation:

(decorative cabinet door mounted directly on fridge door)

Picture2.png
Picture3.png

Slide rail installation:

(kitchen door mounted on a slide rail on fridge door)
Picture4.png

 

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To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Data plate with model number, product number/PNC, ELC and serial number:

modelnoexplanation1.gif
  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

[3–9999] Where will I find the data plate on my product? 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: According to the instructions listed above.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.