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Zanussi | Help and Support

Oven light does not work

If the oven's light does not work, refer to the suggestions below for step by step instructions.

  • If the bulb’s glass is dark / black, it is likely to be blown and thus needs to be replaced.
  • In some oven models the light will not come on automatically in the case of several oven functions.
  • See the user manual for more information, if applicable. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
  • Refer to the instructions in the user manual on how to replace the light bulb. If you cannot find this piece of information in the user manual, request a visit by Authorized Service Center to check / replace the bulb. If necessary, use pliers to remove the glass lamp cover of the light bulb.(If you do not have your user manual, refer to Where can I find the user manual for my appliance?).

Summary of light bulb sockets:


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  • Before you purchase a new light bulb, make sure you know the exact type of socket used (e.g. E14, G4, G9).
  • You can buy a new bulb from our Webshop. (You can visit our webshop by clicking on the link below).

Note: To replace faulty LED bulbs/light sources which are normally built into the product, we recommend contacting an Authorized Service Center.

If this doesn't resolve the issue, contact an Authorized Service Center.

 

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To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Data plate with model number, product number/PNC, ELC and serial number:

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  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

[3–9999] Where will I find the data plate on my product? 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: BK

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.