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Zanussi | Help and Support

Hood turns on by itself


If the hood turns on by itself, the possible cause is an error in communication between the primary electronic printed circuit board and the control electronics.

  • Unplug the hood from the socket.
  • Wait 30 seconds, then plug it back in.
  • Alternatively, find the power switch and follow the same procedure.

Check if there is a problem with the remote control, if applicable.

  • Replace the batteries if necessary.
  • If the problem persists, remove the batteries and replace the remote control.

Find all necessary accessories in our Webshop.  (You can visit our Webshop by clicking on the link below).

If this doesn't resolve the issue, contact Authorized Service Center.



To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Data plate with model number, product number/PNC, ELC and serial number:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

[3–9999] Where will I find the data plate on my product? 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: FD

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.