If the hood does not start, the problem may be caused by the plug, the socket or the electrical circuit. If the LEDs / lights do not work, check the power supply first.
If the hood is plugged into a socket, try connecting a small appliance (e.g. a lamp or a kettle) to that socket to check whether it works.
If the appliance doesn't work:
- There might be an electricity-related problem specific to the socket.
- Check the circuit-breaker or fuses.
If the power supply works:
- Reset it by disconnecting or removing the plug from the socket. Then wait 30 seconds and insert the plug back / restore the power to the hood.
If this doesn't resolve the issue, contact an Authorized Service Center.
To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.
When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:
- Model number
- Product number (PNC)
- ELC number
- Serial number
Data plate with model number, product number/PNC, ELC and serial number:
NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.
Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.
- Report error code: FD
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.
You can request a visit by one of our engineers by clicking on the link below.