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Zanussi | Help and Support

Dishwasher door shifts up during a wash cycle


If the dishwasher door shifts up during a wash cycle, refer to the suggestions below for step by step instructions.

If the appliance was installed recently, the door panel/kitchen door may be too heavy or the appliance may not have been installed correctly.

Important: The dishwasher must be level and secured in position.

  • If the dishwasher is not level or secured correctly, contact the installer.

If the appliance has been installed correctly, the problem may be blocked or clogged spray arms.

  • Check and, if necessary, wash out the spray arms, and clean the filters at the bottom of the unit in accordance with the user manual before using the appliance again.
  • If the above suggestions do not resolve the problem, contact the Authorized Service Center.



To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Data plate with model number, product number/PNC, ELC and serial number:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

[3–9999] Where will I find the data plate on my product? 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: CH

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below. 

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