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Zanussi | Help and Support

Dishwasher does not start wash cycle

If the dishwasher does not start wash cycle, refer to the suggestions below for step by step instructions.

The dishwasher door must be fully closed for proper operation:
  • Open and close the door again.
  • If there is a click, this indicates that the door was closed properly.
If delayed start is enabled:
If the last cycle was interrupted:
  • If a cycle is still in progress it needs to be canceled before programming the next cycle.
  • To cancel the cycle, please read the section regarding cancelling cycles in the user manual for the dishwasher. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
  • On some models, the panel will show how you reset a cycle.
If "Ultra quiet" or “Night" options are selected:
  • These options involve long pauses in the wash cycle, lasting up to 20 minutes. The cycle may still be running.
If there are alert LEDs, acoustic alerts, or error messages:
  • The error message can be a flashing LED, a sequence of beeps or a code shown on the display.
  • Consult the user manual for detailed information on how to resolve the issue. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
If there are power issues:
  • Make certain that the appliance is plugged in and switched on.
  • Plug another device into the same socket to determine whether there is power.
  • If the socket does not work, contact a local electrician to resolve the issue.
Has one of your relays tripped or has a fuse blown?
  • Reset the circuit-breaker / RCD device or replace the fuse 
  • You can reset the circuit-breaker by pushing the switch to the "ON" position.

The circuit-breaker may look like one of those shown in the images below:

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Older-type fuse box system may look like one of those shown in the images below:

2017-11-07_0113.png
  • If you have an older-type fuse box, the fuses must be replaced.
  • To do this, contact an electrician for assistance.

If the above suggestions do not resolve the issue, we recommend requesting a visit by a service engineer.

 

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To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Data plate with model number, product number/PNC, ELC and serial number:

modelnoexplanation1.gif
  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

[3–9999] Where will I find the data plate on my product? 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: C1

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.